Terms and Conditions

H.I.S. TOURS CO., LTD. (hereafter “HIS”) including parent company, subsidiaries and affiliates provide you, its Services (hereafter the “Site”) under the following conditions. Please read the following terms carefully. If you do not agree to the following Terms and Conditions you may not enter or use the Site. If you continue to browse and use the Site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with HIS’s privacy policy governs HIS and its use by you in relation to the Site.

Use of the Site

HIS grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Site only as expressly permitted in the Terms and Conditions. Except for this limited license, HIS do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to HIS or its suppliers and providers, including the hotels. You may only use the Site to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide to HIS with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to HIS and acknowledge that HIS may use these details to contact you in the event that this should prove necessary. Please also consult HIS’s Privacy Policy.

Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms and Conditions. Except with HIS’s prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site. In addition, you agree not to:

  1. use the Site or its contents for any non-authorized commercial purpose;
  2. make any speculative, false, or fraudulent booking;
  3. access, monitor or copy any content or information of the Site by using any robot, spider, scraper or other automated means or any manual process for any purpose without HIS’s express prior written permission;
  4. violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
  5. take any action that imposes, or may impose, in HIS’s discretion, an unreasonable or disproportionately large load on HIS’s infrastructure;
  6. deep-link to any portion of the Site (including, without limitation, purchase paths) for any purpose without HIS’s prior written permission;
  7. re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose;
  8. "frame", "mirror" or otherwise incorporate any part of the Site into any other website without HIS’s prior written authorization;
  9. deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Site,or any postings which advocate illegal activity;
  10. deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;
  11. deliver or provide links to, any postings containing defamatory, slanderous, false or libelous material;
  12. deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights,patents, trademarks, laws governing trade secrets, rights to privacy, or publicity;
  13. deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships;
  14. impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another;
  15. manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;
  16. use the Site in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Site or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
  17. attempt to gain unauthorized access to the Site, any related website, other accounts, computer system, or networks connected to the Site, through hacking, password mining, or any other means;
  18. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site, including harvesting or otherwise collecting information about others such as email addresses;
  19. engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (“SEO”) techniques considered to be against common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.; or
  20. do anything else which could cause damage to the Site, the HIS group of companies and their employees, HIS’s reputation, or would otherwise have a negative impact.

Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of HIS.

By making a reservation on the Site, you represent and warrant that you are not covered by any international sanction program.

If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.


In order to make a booking or to purchase vouchers, you must be over 20 years old and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You are allowed to have only one active account. Breaching these conditions could result in account termination.

HIS, on occasionally, will offer its members promotions. In connection with these promotions, any user that receives Rewards (prizes, credits, gift cards, coupons or other benefits) from HIS through the use of multiple accounts, email addresses, falsified information or fraudulent conduct, shall forfeit any Rewards gained through such activity and may be liable for civil and/or criminal penalties by law.

By using the Site, you acknowledge that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the Thailand or other applicable jurisdiction. You agree to provide true and accurate information about yourself when requested by HIS. If you provide any information that is untrue, inaccurate, or incomplete, HIS has the right to suspend or terminate your account and refuse future use of its services. You are responsible for maintaining the confidentiality of your account and password, and accept all responsible for activities that occur under your account.

Booking ,Price and Star Rate

All bookings made via the Site should receive instant confirmation. Once you complete the booking process, you will receive an email for booking confirmation and will be able to print off the voucher to show the hotel. If any of the desired services are not mentioned in the included services list, please check hotel condition or contact customer support from the Site. The Site also provides the generated invoice and receipt with all details which will be sent to you via email as well.

Rates are subject to room availability as of the time of booking. Price is subject to change upon booking website are per room for your entire stay and are displayed including VAT and all tax (subject will be change without notice). However, these rates may carry special restrictions and conditions, in this regard, please check the room and rate details thoroughly for any conditions such as cancellation fee and refund prior to making your reservation.

The star ratings are based on information HIS have received from the hotel. HIS do not liberally verify star ratings. A star rating is only relating of the level of comfort you can expect to find in a especially hotel, please check the detailed description on the hotel’s website. Please be aware that star ratings can vary greatly on bases of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating.

Online Booking Change and Cancellation Policy

Change and cancellation fee of activities will vary depending on each activity and each hotel. Please confirm for details on the application screen at the time of reservation, or my page after reservation in the Site. The cancellation date is counted from one day before the check in date. In case of change and cancellation, please change/cancel at “My page” of the Site.

“Change” includes change name of guests, number of guests, type of rooms, number of staying dates. Cancellation fee will be charged even in an accident caused by flight delay or traffic conditions and so on. If you will change activities after booking, please cancel the booking and make a new reservation. (Change and cancellation fee will depending on hotel side).

In case of cancellation caused by your conditions, you must pay fee which goes with refund. (Please note that in case of bank transfer to overseas countries (including Japan), you need to pay the fee of overseas remittance). The case of cancellation after booking, HIS is unable to refund the service charge when you pay by credit cards. If you own official passport, please inform HIS when you make a reservation

HIS recommend that you should read the cancellation and no-show policy of the hotel carefully prior to make your reservation. If you fail to check in to your hotel on time on the day of your reservation and do not alert the hotel, the remaining staying day of your reservation may be canceled and may not be entitled to a refund, depend on the terms and conditions of the reasonable hotel. Regard of the Hotel’s cancellation policy, HIS reserves the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Hotel details thoroughly for any such conditions prior to make your reservation. Some Hotels will charge extra for early or late check-outs.

Special Needs: If you have special request you must contact Customer Support or the Hotel and assert that special needs can be made. Please note that all special requests are subject to an availability depending on the policy of the applicable hotel, and cannot be guaranteed by HIS.

Hotel Voucher (Coupon) Change and Cancellation Policy

Any refunds after your payment handled on a case-by-case basis. Within reason, HIS will do what HIS can ensure your satisfaction. Unless there is something wrong with the purchase or specified in each voucher, HIS are generally unable to offer refunds.

After voucher redemption, change and cancellation fee of hotel reservation will vary depending on each hotel. Please confirm for details with each hotel at the time of reservation.

Intellectual Property Rights

The mark Tooktrip, as well as certain local language transliterations thereof is a registered trademark of or licensed to HIS and/or its affiliated companies in many countries worldwide, including but not limited to Thailand. Other product and company names identified on the Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of HIS, its licensor or associated companies or a third party. The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through the Site. HIS owns the copyright to the Site. You may not use the HIS intellectual property without HIS’s prior written consent.

The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. HIS, and HIS’s licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in the Terms and Conditions.

Unless stated otherwise, the software required for HIS’s services or available at or used by the Site and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Site are owned by HIS, its affiliated or associated companies, licensors, suppliers (including the Hotels) or providers. HIS does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.

You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without HIS’s prior written permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

HIS may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.

Disclaimer of Warrantiess

All content, including software, products, services, information, text and related graphics contained within or available through the Site are provided to you on an "as is" , "as available" basis. HIS makes no representations or warranties of any kind, either express or implied, as to the operation of the Site or the information, content or materials included on the Site and to the fullest extent permissible pursuant to applicable law. HIS disclaims all representations, conditions and warranties of any kind, either express or implied, including, but not limited to, the implied conditions or warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. HIS does not warrant or make any representations that the Site will operate error-free or uninterrupted, that defects will be corrected, or that the Site and/or its servers will be free of viruses and/or other harmful components. HIS does not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within the Site for any purpose, including software, products, services, information, text and related graphics content.

HIS is not responsible for any failures caused by server errors, misdirected or redirected transmissions, failed internet connections, interruptions in the transmission or receipt of reservations or, any computer virus or other technical defect, whether human or technical in nature.

General Limitation of Liability

To the extent permitted by law, in no event shall HIS, including its respective officers, directors, employees, representatives, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Site and its contents (collectively the "covered parties"), be liable to any person or entity whatsoever for any direct, indirect, incidental, special, exemplary, compensatory, consequential, or punitive damages or any damages or losses whatsoever, including but not limited to (where relevant, caused by): (i) loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, business interruption, data or other intangible losses; (ii) your inability to use, unauthorized use of, delay, performance or non-performance of the Site; (iii) unauthorized access to or tampering with your personal information or transmissions; (iv) the provision or failure to provide any service, including services rendered or products offered by the hotel, (partial) cancellations or overbookings; (v) errors or inaccuracies contained on the Site or any information (including but not limited to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on the Site), software, products, services, and related graphics obtained through the Site; (vi) any transactions entered into through the Site; (vii) any property damage including damage to your computer or computer system caused by viruses or other harmful components, during or on account of access to or use of the Site or any site to which it provides hyperlinks; (viii) damages otherwise arising out of the use of the Site, any use, delay or inability to use the Site, or any information, products, or services obtained through the Site; (ix) any (personal) injury, death, property damage, or other damages attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies); or (x) any damages caused by a force majeure event. The limitations of liability shall apply regardless of the form of action, whether based on contract, tort, negligence, strict liability or otherwise, even if a covered party has been advised of the possibility of damages. A force majeure event is any event beyond the Covered Parties’ control and can include, but is not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, pandemic etc. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any hotel’s breach of any condition or warranty including, but not limited to, implied conditions or warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a hotel (including any liability in tort), as to any products and/or services available through the Site. HIS does not guarantee continuous access without interruption to the Site.

HIS’s liability is excluded or limited to the maximum extent permitted by law. Without prejudice to the limitations set out in the Terms and Conditions, HIS’s liability shall in any event not exceeding (a) the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events); or (b) 100 (One Hundred) United States dollars (or its equivalent in local currency).